Frequently Asked Questions

Everything you need to know about shopping with Novita.

How long does shipping take?

Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination.

What is your return policy?

We offer a 30-day return window for all unworn items with original tags attached. Simply use our online portal to generate a prepaid return label.

How do I find the right size?

Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.

What payment methods do you accept?

We accept all major credit cards, PayPal, Apple Pay, and interest-free installment payments through Klarna and Afterpay.

Are your materials sustainably sourced?

At Novita, we prioritize ethical manufacturing. 80% of our current collection is made from organic cotton, recycled polyester, or Tencel.

Can I change or cancel my order?

To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 60 minutes of placement by contacting our support team.